Library services in the digital age

 Zickuhr, K, Rainie, L. Library services in the digital age, Pew Internet & American Life Project,  January 22, 2013, http://libraries.pewinternet.org/2013/01/22/Library-services/, February 3 2014. 80 pgs.

The infographic above was created to give you a brief glance at the highlights of information that were gleaned from a 2013 report about how patrons use the library and what they expect from the institution. The Pew Research Center’s Internet & American Life Project finds that many library patrons are eager to see libraries’ digital services expand, yet also feel that print books remain important in the digital age.(2) Apps for checkout, technology "petting zoos", "Redbox" style lending machines, and "Amazon" style book recommendations would be eagerly accepted according to the study's respondents. I love these ideas for how to expand a library's offerings to its community. As the feel of the library shifts from a quiet, reading only zone to an interactive information playground I am excited about what the future holds.

I was interested to learn that 91% of Americans aged 16 and older consider the library an important part of their community, and that 76% of them think libraries are important to them and their families. However, only 22% say that they know all or most of the services that their library offers. It is clear from the difference in percentages that libraries need to do more to get their services and information into the hands of the public.

The study also noted that ethnicity is a significant factor in how one views the library. African Americans and Hispanics are much more likely to rate the library and its services as very important when compared to their Anglo neighbors. This leads me to believe that libraries should take note of how to better serve these populations.

After reading and considering the data presented within this report, I am confident that libraries will be an important part of the future of our free and learned society. As technologies progress, this institution will continue to provide information, community helps, and entertainment options for all who use its vast and varied resources.

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